Customer relations internship

Madrid,

Spain

400/month

Company information

Our partner is a group specializing in property and tourism management, with over 15 years’ experience in the Madrid market. The company has established itself as a benchmark in short- and long-term rental management, offering modern, reliable accommodation solutions tailored to the needs of an international clientele.

With over 300 apartments and 25 buildings under management in the heart of Madrid, it combines innovation, excellence and quality of service. The 60-strong team makes it a point of honor to offer comfortable, memorable and flexible stays, whether for business travel, tourism or a residential experience.

Joining this internship in Madrid means working in an international,dynamic and professional environment, within a central department: the Front Desk. You’ll help welcome customers, manage reservations and monitor customer satisfaction, while perfecting your Spanish and English in a multicultural environment.

Missions

You will be involved in the following tasks:

Organize and hand out access (keys/codes) to guests, with a full explanation of how the apartment works
Ensure a warm welcome in person, by telephone and by e-mail
Manage reservations, cancellations and invoicing (entries, exits, payments, deposits)
Learn to manage customer requests with responsiveness and professionalism, even in unexpected situations
Participation in improving internal procedures and systems
Support the tasks of consergerie, public relations and cash management
Participate in online reputation management (reviews, comments, responses)

INTERNSHIP OBJECTIVES

Gain practical experience in property management and customer relations
Work in a professional, international Front Desk
Master reservation and billing management tools
Develop your customer service and intercultural communication skills
Manage unforeseen events and find appropriate solutions in real time

THE PACKAGE

Madrid,

Spain

400/month

REQUIRED PROFILE

DURATION

Start date : Jan–Dec

Duration: 5 to 6 months

LANGUAGES

English (B1)

Spanish (B1)

400/month

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Candidature

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Opening hours: 9 a.m. to 6 p.m. Monday to Sunday

From France +33 1 87 65 28 12

From Spain +34 931 59 18 57

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Application

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CONTACT US

Opening hours: 9 a.m. to 6 p.m. Monday to Sunday

From France +33 1 87 65 28 12

From Spain +34 931 59 18 57