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Customer Relations Internship – Real Estate – Madrid, Spain 🇪🇸

Company information

In a few words

Our partner is a group specializing in property and tourism management, which has been present on the Madrid market for over 15 years. The company has established itself as a benchmark in short- and long-term rental management, offering modern, reliable accommodation solutions tailored to the needs of an international clientele.

With over 300 apartments and 25 buildings under management in the heart of Madrid, it combines innovation, excellence and quality of service. The 60-strong team makes it a point of honor to offer comfortable, memorable and flexible stays, whether for business travel, tourism or a residential experience.

Joining this internship in Madrid means working in an international,dynamic and professional environment, in a central department: the Front Desk. You’ll help welcome customers, manage reservations and monitor customer satisfaction, while perfecting your Spanish and English in a multicultural environment.

Missions

You will be involved in the following tasks:

Organize and hand out access (keys/codes) to guests, with a full explanation of how the apartment works
Ensure a warm welcome in person, by telephone and by e-mail
Manage reservations, cancellations and invoicing (entries, exits, payments, deposits)
Learn to manage customer requests with responsiveness and professionalism, even in unexpected situations
Participation in improving internal procedures and systems
Support the tasks of consergerie, public relations and cash management
Participate in online reputation management (reviews, comments, responses)

Further information

purpose of the internship

Gain practical experience in property management and customer relations
Work in a professional, international Front Desk
Master reservation and billing management tools
Develop your customer service and intercultural communication skills
Manage unforeseen events and find appropriate solutions in real time

INTERNSHIP CONDITIONS

📍 Madrid - Spain (classroom)
⏳ Duration: 5 to 6 months minimum
📅 Start: immediate incorporation
⏰ Working hours: 5h/day, Monday to Sunday (2 days off) - slots 10am-3pm or 2pm-7pm
💶 Compensation: €400 gross / month
🌐 Multicultural and creative environment

Profile required

🎓 Student in tourism, hospitality, communication or equivalent field
🗣️ Spanish and English essential (other languages appreciated)
🤝 Good interpersonal skills, empathy and professional attitude
🙌 Organized, responsible and results-oriented
💡 Motivation to evolve in an international and dynamic environment

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Depuis la France +33 1 87 65 28 12

Depuis l’Espagne +34 931 59 18 57

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Candidature

CONTACT US

Opening hours: 9 a.m. to 6 p.m. Monday to Sunday

From France +33 1 87 65 28 12

From Spain +34 931 59 18 57

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Application

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Your request has been sent and we thank you for your interest in Stud&Globe.

A member of our team will contact you within 48 hours to provide you with all the information you need.

See you soon,

The Stud&Globe team

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CONTACT US

Opening hours: 9 a.m. to 6 p.m. Monday to Sunday

From France +33 1 87 65 28 12

From Spain +34 931 59 18 57

Gracias por su mensaje.

Su solicitud ha sido enviada y le agradecemos su interés por Stud&Globe.

Un miembro de nuestro equipo se pondrá en contacto con usted en un plazo de 48 horas para facilitarle toda la información que necesite.

Hasta pronto,

El equipo Stud&Globe