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Customer Service & Guest Experience Internship – Barcelona, Spain 🇪🇸

Company information

In a few words

Located in the heart of Barcelona, this specialist tourist apartment rental company offers a wide range of accommodations for travelers from all over the world. Renowned for the quality of its service and local expertise, it accompanies its customers throughout their stay, offering much more than just accommodation.

As a member of the team, you’ll play an active role in managing the customer experience, from reservation to departure, while discovering what goes on behind the scenes in the urban hospitality sector.

This internship will enable you to develop concrete skills in customer relations, multi-channel communication, incident management and administrative organization, in a dynamic, international environment focused on customer satisfaction.

Missions

You will be involved in the following tasks:

Multi-channel customer service (e-mail, telephone, WhatsApp, physical reception) in French, English and Spanish
Manage customer arrivals and departures, ensuring a warm and efficient welcome
Provide reactive assistance in the event of incidents or specific requests during the stay
Ensure personalized follow-up to guarantee a smooth and pleasant customer experience
Participate in administrative support tasks related to the day-to-day management of the department

Further information

purpose of the internship

Develop customer relations skills in an international and multicultural context
Actively participate in managing the customer journey, from arrival to departure.
Gain autonomy and professionalism in a demanding and stimulating environment.

INTERNSHIP CONDITIONS

Minimum 3-month internship
40 hours per week
One weekend per month
Remuneration: €350

Profile required

Students in tourism, hospitality, international business or customer relations
Fluency in oral and written communication, in Spanish and English (minimum level B1 - B2 recommended)
Customer service, listening and diplomacy skills

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CONTACT US

Opening hours: 9 a.m. to 6 p.m. Monday to Sunday

From France +33 1 87 65 28 12

From Spain +34 931 59 18 57