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Customer Care Internship – German-speaking groups – Dublin, Ireland 🇮🇪

Company information

In a few words

Our partner is a major player in incoming tourism based in Dublin, specializing in the design and organization of holidays in Ireland and the UK. The company works with a large network of local service providers (hotels, transport, guides, activities) and designs a wide range of programs, from cultural tours to incentive trips, as well as leisure and study stays.

Joining this internship means joining a multicultural and international environment, where the focus is on customer service quality and creating authentic experiences for travelers. You’ll have the opportunity to go behind the scenes of a major tour operator, help coordinate trips for German-speaking customers and develop key skills in tourism project management.

Missions

You will be involved in the following tasks:

Coordinate stays for German-speaking groups (reservations, itineraries, transfers, activities)
Communicate daily with service providers (hotels, guides, transport, restaurants) in Ireland and the UK
Update itineraries and manage program changes
Use Tourplan professional software to manage and track stays
Draft and forward travel documents to suppliers and customers
Participate in the company's sustainable and responsible tourism initiatives
Provide ad hoc support to reception and other departments

Further information

purpose of the internship

Discover the workings of a major international tour operator
Develop skills in organizing, negotiating and managing tourism projects
Improve your professional English in an international setting
Use German in everyday professional situations
Reinforce your autonomy, your sense of customer service and your team spirit

INTERNSHIP CONDITIONS

📍 Dublin - Ireland
⏳ Duration: 5 to 6 months minimum
⏰ Opening hours: Monday to Friday, 9:00 a.m. to 5:30 p.m.
💶 Compensation: €500 / month
🌐 International environment (English + German)

Profile required

🎓 Student in tourism, international business, communication or similar
🗣️ Fluent German (C1 minimum) and English B2+ required
💻 Good command of the Office pack (Word, Excel, PowerPoint)
✅ Organized, communicative, customer-oriented and a team player
🔖 Internship (Erasmus program, university or school)

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